Session 3:   Interpersonal Skills--Managing Conflict

Learning Groups Discussion of Homework Personal Style:  Understanding Yourself & Others--MBTI Assessment  The Importance of Managing Conflict Effectively Manager as Mediator Conflict is not a “yes” or “no” issue Source of Conflict – Decision-Making How this information compares with Crucial Conversations Wrap up Leadership Competencies addressed in this Session:
12	Conflict Management	7	Caring About Direct Reports
13	Confronting Direct Reports	10	Compassion
31	Interpersonal Savvy	19	Developing Direct Reports
37	Negotiating	17	Decision quality
16	Timely Decision making

Homework-- Articles:
Managing Change – Lawler
3 Keys to Change Initiatives – Keeney
Leading Successful Sustainable Change – Covington
Roadblocks to Effective Change – Walinskas
Real Time Strategic Change – Jacobs and McKeown
Strategic Alignment – Bradford